Oct 30, 2018
Your next visit to your doctor may be with an artificial intelligence. Is it a good thing or a bad thing?
Craig is on today with Jim Polito as they discuss this in depth on The Jim Polito Show on WTAG.
These and more tech tips, news, and updates visit - CraigPeterson.com
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Related Articles:
Your Next
Appointment May Begin By Talking With An Artificial
Intelligence
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Transcript:
Below is a rush transcript of this segment, it might contain errors.
Airing date: 10/30/2018
Your Next Doctor Visit May Be With An Artificial Intelligence
Craig Peterson: [00:00:00] Good morning, everybody. Craig Peterson here this morning. I was on with Jim Polito. And of course he is down in mass covers pretty much the whole state, parts of Vermont, Rhode Island, Connecticut. So it's always fun to be on with him, too. Because not only does he have a lot of listeners, but he's a fun, great guy. Love the guy. Now, he was talking about his doctor's office, and how he thinks they might be using this artificial intelligence to book appointments, change appointments, etc. And he's been meaning to ask me about that for a while. So I had, I think, some great information that many people will be interested in. And I think you're going to be interested in it for real personal reason, this could be happening to you. And if you're in the medical field, or you know, someone in the medical field, you're going to listen to this as well, because there will be huge impacts throughout our whole society. So here we go with Jim
Unknown 0:57
as a topic for today. I'm talking about our tech guru Craig
Peterson. Good morning, sir.
Unknown 1:03
Good morning.
Unknown 1:05
Well, listen, here's the deal, I swear. And I've been meaning to
ask my doctor's office and the guy is a British accent. So it's
either an answering service that answers for them a calling center,
or its actual artificial intelligence. And I feel like with the
little bit of a delay in the way that he answers that it could
actually be a computer I'm talking with, and you're saying we're
not doing it could be right. Yeah,
Unknown 1:34
absolutely. In fact, that there's a couple of audio samples in
today's in the email. Yeah.
Unknown 1:41
Danny, you know what? Because of my problem with my computer, can
you pull up some of those audio, he embedded them right, in the
email Craig did. And before we play one of them, Craig, this is
actually now possible to have a conversation with a computer.
Yeah,
Unknown 1:59
this is happening more and more out. And, and it shocked me. It
really it started in a few different websites, for instance, there.
Have you ever use this site called Facebook?
Unknown 2:13
Oh, yeah, of course.
Unknown 2:16
Actually. It's open right now on my computer. And but I have a
problem with this desktop right now with my email. So go ahead.
Yeah, so Facebook,
Unknown 2:26
Facebook Messenger. And there are a lot of companies that have
taken messenger now and tied it into what are called bought. So
when you send a message to somebody to some company, and you get a
pretty quick response, that's almost always the computers that tech
has been around for a while you're asking about your doctor's
office, which is interesting, because as you pointed out, there's
companies like an angel, there's a couple of others out there, that
what they do is they listen to your voice. And they have kind of a
pre-program, very limited script. In the you're also mentioned that
which is, you know, say the extension here calling or tell me what
problem you're trying to solve today. And it's obviously a
computer. Well, things have changed lately, because of the whole
advent of machine learning and artificial intelligence. And it's
gotten to the point where, at the very high end, yeah, these
systems can have a conversation with you. And that conversation,
you really can't tell that it's a computer, and that's the ultimate
touring casts you touring was the guy and Bletchley Park over in
the UK. Yeah, who came up with the code breaker for the German
Enigma machine. So we were able to break the German code for all
the last time for so the war and he just a brilliant man, but he
said, the ultimate tasks will be can you tell the difference
between talking to a human or talking to a computer? Yeah,
yeah,
Unknown 4:12
that was just a movie that came out about that it didn't do well.
And it was kind of weird, but it was a very wealthy IT person
conducting what would be an illegal test to determine that the
Turing test Yeah, can you tell the difference? Are you able to
know? Yeah,
Unknown 4:33
we are literally just years away from a passing missions pass the
Turing test. So in answer to your question about your doctor, your
years, probably a pause because the guy probably is in the UK or,
or some other place. And so it takes a little while for the data
for your voice to get there to come back. Okay. And you notice that
on shelves for so for instance, you and I are talking this morning
and there is a one or two-second delay, I'm I'm down in Washington,
DC in the belly of the beast. Oh, boy.
Unknown 5:10
You feel sorry. Please. prayers for me. If you
Unknown 5:13
don't forget to take a shower before you leave there, you know.
Yeah,
Unknown 5:16
so your doctor? Probably not. Okay. There's a great example.
Hopefully, Danny.
Unknown 5:25
Danny, why don't you play that audio of this artificial
intelligence? having a conversation happening healthier?
Unknown 5:30
Hi. I'm calling to book a woman's haircut for our clients. I'm
looking for something on May 3.
Unknown 5:37
Give me one second.
Unknown 5:40
Mm hmm.
Unknown 5:43
Sure. What time are you looking for? Well,
Unknown 5:47
at 12 pm, we do not have a 12 pm available. The closest we have to
that is a 115. Do you have anything between 10 am and 12 pm?
Depends what service she would like. What services she looking
for.
Unknown 6:04
Just a woman's haircut for now. Okay. We have a 10 o'clock. 10 am
is fine. Okay. What's her first name? The first name is Lisa.
Unknown 6:15
Okay, perfect. So I will see Lisa at 10 o'clock on May 3. Okay,
great. Thanks. Great. Have a great day. Bye.
Unknown 6:23
Now. The computer was making the appointment right Craig?
Unknown 6:28
Yes. Yeah. Yeah. digital system that's it
Unknown 6:32
now nobody all the day did was teach it to make that appointment
and but also be able to understand the responses from the woman
answering the phone? Yeah,
Unknown 6:43
well, it was a little bit more than that they this was really kind
of a first-generation artificial intelligence developed by Google
and they had trained is all about phone calls, phone call
etiquette. How human make phone calls and all about women's beauty
salon. So the AI knew about that. And did you notice that she did a
couple of things like she like the artificial intelligence through
and some Yeah,
Unknown 7:15
I mean, you could tell it was a little, you know, but there's no
way that that woman on the other end of the line was suspicious at
all.
Unknown 7:25
No, I don't think she was she was busy with their job. But that's
that's what Google's aiming for. And these other companies is, you
know, we've got things like Alexa their homes and offices and that
Google Home and apple and I, Siri and others, those are all aiming
at this will know what you like thing, know what you need, and they
will be able to not only make care appointments for you, but think
about this thing. Like your doctor's example. your doctor's office
might have an artificial intelligence as well. So you'll have to a
ice hockey I know
Unknown 8:04
but you know, I was I was actually changing an appointment when I
made that call. And that's why I thought this is strange. But
anyway, that's very, very interesting. Is the other example that
you put in the same as this one
Unknown 8:19
different Apple much more difficult looking at a restaurant
Unknown 8:25
restaurant reservation. Okay, let's try this.
Unknown 8:30
I hear you. Hi. I'd like to reserve a table for Wednesday. The
second
Unknown 8:37
seven people.
Unknown 8:39
Um. It's for people for people
Unknown 8:46
Wednesday at 6 pm.
Unknown 8:49
Oh, actually. We need to fill light opera like a five people
healthier for me. Well, you can come
Unknown 8:57
How long is the way usually to be seated.
Unknown 9:01
When? Tomorrow week? A
Unknown 9:04
for next Wednesday. The seventh? Oh, nice. Not too easy. If you can
cover for
Unknown 9:13
Oh, I gotcha. Thanks.
Unknown 9:16
That was pretty good. Because the woman had a language issue and
wasn't answering because of that was giving incorrect answers. And
the computer which was the man calling to make the reservation was
able to adapt. Wow,
Unknown 9:35
that's something when we're thinking about your doctor's
appointment with your kind of how we started this whole
conversation. Yeah, we're getting into the point now. Where
Unknown 9:49
I hate to say it. Yeah, but artificial intelligence Now, depending
on what the diseases but just generally, the tests that have been
done much attentive to the patient needs
Unknown 10:04
gifts, the correct like most Yeah, at a much higher rate.
Unknown 10:11
It's good. It's gonna be like Star Wars, there's gonna be a droid
over me taking out my appendix.
Unknown 10:18
That's what's gonna happen. It's when it's like what we're doing.
Now. I have a service that I use that I can get on Skype with and
cost your doctor and you know, the doctor can prescribe certain
basic medications. Yeah, but now the doctor says, Yeah, you better
go to the emergency room. Right? Right. You know, so the next step
beyond that isn't the doctor on guy, it's an AI on Skype, or the
phone or whatever, helping you out, tried to do bit of attack,
gnosis have been sending you to maybe a hospital, if that's what
you mean. And it's hard to be way for anything we have today. And
it's going to be very efficient. And I don't know how the bedside
manners going to be. But you listen to these calls, then the
artificial intelligence in both cases was very polite. Yeah. And
maybe it'll be better. But no,
Unknown 11:16
you never know. This was fascinating. Folks. This is just one topic
with Craig Peterson and weekly he provides me with many. And if you
would like to actually get the same information that I receive
every week, you can do it all the job to do is not the artificial
intelligence and text My name to this number 855-385-5553. That's
855-385-5553 standard data and text rates apply. But I promise you,
the real Craig Peterson will get back to you not an Android, right.
And when I say right, I mean, the Google hardware. I mean, like in
the old movies, we used to call them androids, right?
Unknown 12:08
Enjoy Yeah. droids. But Google is
Unknown 12:14
a statement from George Lucas Craig was this was fascinating and so
when I get the English guy again, I'm I am going to ask them Are
you a computer
Unknown 12:27
question is how should they answer
Unknown 12:29
right yeah, no, Jim I'm not a computer. Yeah,
Unknown 12:35
there are proposed was that says that if you ask and a
Unknown 12:40
half good proposed lot, not there yet.
Unknown 12:45
Open the pod bay doors. How open the pod bay doors how
Unknown 12:51
Craig theaters on our tech talk crew fascinating segment. Thank
you, Greg.
Unknown 12:55
Thanks, Jim.
Unknown 12:56
Bye-bye. Bye. Bye. We will be back with a fun
Unknown 12:58
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Hey, we'll be back tomorrow. Take care. Bye-bye.
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